Everything we send from Twisted Stem is carefully prepared and packed to arrive with you in great condition. Here you’ll find everything you need to know about dispatch, delivery and what to expect when your order arrives.
UK Delivery
We currently deliver throughout the UK. Delivery charges are calculated according to the type of products in your order and will be shown clearly at checkout.
Dispatch & Delivery Times
We aim to dispatch orders as quickly as possible. As some of our products are living cultures or freshly prepared for growing, dispatch times can vary depending on availability. Where a product has a longer lead time, we’ll make this clear on the product page.
Once dispatched, you’ll receive an email confirming that your order is on its way. Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Living Mushroom Products
Grain spawn and liquid cultures are living products, so we take care to package them appropriately for their journey. When your order arrives, we recommend opening the parcel promptly and following the storage instructions supplied with your product.
Don’t worry if your grain spawn looks slightly different after travelling — it may become broken up or disturbed during transit. This is normal and does not mean the spawn has been damaged.
Damaged or Missing Parcels
We pack every order carefully, but occasionally things can go wrong in transit. If your order arrives damaged, or something is missing, please contact us as soon as possible so we can put things right.
If possible, please include your order number and photographs of the parcel and damaged item. This helps us resolve the issue quickly and, where necessary, raise it with the delivery carrier.
Returns & Cancellations
We want you to be happy with your order. If you need to cancel an order, return an item or report a problem, please contact us as soon as possible.
Some of our products are living or time-sensitive goods, so different return or cancellation arrangements may apply depending on the product and its condition. Full details will be set out in our Terms & Conditions.
Need Help?
If you have a question about an order or delivery, get in touch and we’ll be happy to help.