About This Privacy Policy
Twisted Stem Ltd is responsible for the personal information we collect through this website. We only collect and use personal information where we have a lawful reason to do so, and we take appropriate steps to keep it secure.
We may also collect technical information about how you use our website, such as your IP address, browser or device information and information collected through cookies and similar technologies.
How We Use Your Information
We use your personal information to process and fulfil orders, take payments, arrange delivery, provide customer service and communicate with you about your order.
If you contact us with a question, trade enquiry or other request, we use the information you provide to respond to you and, where appropriate, to continue our business relationship with you.
If you choose to join our mailing list, we use your email address to send you news, product updates, recipes and other Twisted Stem communications. You can unsubscribe at any time using the link included in our marketing emails.
We may also use information where necessary to maintain the security and operation of our website, prevent fraud, meet our accounting and legal obligations, and establish or defend legal claims.
Payments and Sharing Your Information
When you place an order, payment information is processed securely by our payment provider. Twisted Stem does not store your full card details.
We may share personal information with trusted service providers where necessary to operate our business and fulfil your order. This may include payment processors, delivery carriers, website and hosting providers, email and newsletter services, and accounting or administrative services.
We only provide these organisations with the information they need to perform their services. We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to help it function correctly, remember certain preferences, maintain shopping basket and checkout functionality, and help keep the website secure.
Some third-party services used by our website may also set cookies when their features are used. Where required, we will ask for your consent before using non-essential cookies.
You can control or delete cookies through your browser settings. Please be aware that disabling essential cookies may prevent some parts of the website, including shopping and checkout features, from working correctly.
Your Data Protection Rights
Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to ask us for a copy of the personal information we hold about you, to correct inaccurate information, to request deletion or restriction of your information, to object to certain uses of your information, and to request that information is transferred to you or another organisation.
Where we rely on your consent, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of anything we did before you withdrew it.
Contact Us About Your Information
If you have any questions about this privacy policy, would like to exercise any of your data protection rights, or have concerns about how we use your personal information, please contact us using the details on our Contact page.
Making a Complaint
If you have concerns about how we use your personal information, we’d encourage you to contact us first so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.